Return & Refund Policy

We want you to be happy with your EYFEL order. We proudly offer a 15-day return or exchange policy, subject to the terms and conditions below.

Damaged Products

As our fragrances are liquid products packaged in glass bottles, products may occasionally be damaged during delivery.

If you receive a damaged product, please contact us as soon as possible and provide: 

  • Your order number
  • Photos or videos showing the damage
  • Photos of the product and original packaging

We will review the evidence and determine the appropriate resolution.

Return & Exchange Conditions

To be eligible for a return or exchange:
The request must be made within 15 days of delivery.

  • The product must be in its original packaging
  • The product must be unused and in its original condition
  • The product must be returned safely with all original packaging and accessories, where applicable
  • Proof of purchase or order details must be provided

All return and exchange requests are subject to review and approval.

Change of Mind

If you change your mind after placing or receiving your order, you may request a return within our 15-day return period, subject to the conditions above.

For change-of-mind returns:

  • The customer is responsible for the return shipping cost.
  • Any applicable delivery or return charges paid to our shipping provider are non-refundable.
  • The product must be returned in its original, unused condition and packaging.
  • Any refund will be processed after we receive and review the returned product

Refunds

Once we receive and review the returned product, we will assess its condition and determine the appropriate action.

If your refund is approved, the eligible product amount will be refunded using the applicable refund method.

Original shipping charges and applicable return shipping costs are not refundable.

Important

We reserve the right to refuse a return, exchange, or refund if the product does not meet the conditions stated above.

For any return, exchange, or refund request, please contact us with your order number and details of the issue.

We're here to help and will review each case fairly.